Thursday, August 29, 2013

Why aren't we getting our notification emails?

If you expect to get notification emails from your Edclick product but you're not getting them, it is probably due to one of two causes.

• Discipline Manager: Since lots of discipline referrals can result in lots of notification emails, some schools opt to have them turned off. If yours are turned off and you would like them on, let us know at support@edclick.com.
    
• All other Edclick applications: Most likely, your notification emails are being blocked by a spam filter in your mailer or in your network. The solution is to put your Edclick address into your "whitelist" of addresses to never send to spam.
• All your notification emails will come from the same address. It is in the form website@<myEdclickAddress>. Examples are website@www.sscisd.net and website@ccisd.edclick.com. These are the addresses to put on the whitelist.
   
• To determine if your mailer or network is filtering the messages: Try testing with an address that is outside your school such as Google or Yahoo mail.  If the notification email goes to the outside address but not to your school address, it is likely a spam filtering problem.
   
• If this all sounds like tech nonsense and you just want your notification emails, contact us at support@edclick.com and we'll help you solve the problem.

Posted at 9:43 AM (permalink) 15 Comments View/Leave Comment
Keywords: FAQ: Discipline Manager, tips, FAQ: Intervention Manager, FAQ: Testing Manager, FAQ: School Site Manager, FAQ: Lesson Plan Manager